One Tech Tip: Here’s what you need to do before and after your phone is stolen or lost

Phones hold a significant portion of our digital lives, containing emails, social media accounts, bank details, photos, chat messages, and more. Therefore, if a phone is stolen or lost, the impact can extend beyond just the loss of a device itself. In some regions, such as Britain, where approximately 200 phones are stolen daily in snatch thefts, phone theft has become a prevalent issue. Thieves are resorting to tactics like snatching phones from pedestrians, swiping them off tables, or pickpocketing them on public transport, making it essential for individuals to take precautions.

To mitigate the risk of data loss and unauthorized access in the event of phone theft, there are several steps that can be taken both before and after the unfortunate incident. Firstly, it is recommended to implement basic security measures such as setting up password or biometric protection to unlock the device and enabling the Find My Device feature, available on both iOS and Android platforms. Additionally, backing up valuable data like photos, contacts, and files is advised using cloud services provided by Google and Apple, external storage, or a laptop.

The latest updates on iOS and Android systems have introduced features aimed at deterring theft. For instance, iPhone users can activate the Stolen Device Protection feature, requiring face or fingerprint scans for certain actions. Android phones now employ artificial intelligence to detect suspicious movements and lock the screen promptly. Furthermore, jotting down the phone’s serial number, known as the IMEI number, can facilitate tracking and recovery efforts if the device is lost or stolen.

In the unfortunate event of a phone theft, it is crucial to notify the police, insurance company, phone carrier to freeze the number, and bank to monitor for any unusual transactions. Utilizing the Find My Device feature can aid in locating the device’s last known position or playing a sound to help retrieve a misplaced phone. Implementing Lost Mode on iOS can secure the device and display contact information for potential finders. However, if there are suspicions of theft, involving law enforcement is recommended rather than taking matters into one’s own hands.

In case the phone remains untraceable, logging out of all accessible accounts, erasing the device remotely, and removing it from the trusted device list for security measures are advisable. Users should ensure alternative access to authentication codes and understand that remote erasure may only occur when the device reconnects to the internet. It is important to note the limitations, such as potential memory card data retention in Android devices post-erasure. Remaining vigilant and proactive in safeguarding personal data and taking appropriate steps post-theft can help minimise the potential risks associated with phone loss or theft.

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