Ruben’s Pet Store, a business run by sisters Julie Clifford and Frances Pinkowski, has experienced a remarkable 150 per cent increase in turnover following support from Business Gateway. The pet store, located in Motherwell, received a funding of £17,500 from the North Lanarkshire Business Growth Fund, part of the UK Shared Prosperity Fund. This financial injection enabled them to expand into a larger premises and launch a dog day care service.
Specialising in natural raw dog food, treats, health products, and accessories, Ruben’s Pet Store was founded in 2017 after the sisters witnessed the positive impact of a raw diet on Julie’s dog, Ruben. Initially starting the business in Frances’ garage and juggling it alongside their full-time jobs, the sisters eventually transitioned to running the business full time due to overwhelming local support.
With guidance and support from local Business Gateway advisers, Jim Fagan and Gemma Barrett, the team at Ruben’s Pet Store has been able to thrive. The advisers provided valuable assistance in areas such as financial planning, HR, and funding support. Moreover, marketing consultancy support helped enhance the business’s digital presence, leading to increased community engagement.
Julie Clifford expressed her gratitude towards Business Gateway for their instrumental role in facilitating the growth and expansion of Ruben’s Pet Store. The business was recognised as the Independent Pet Shop of the Year 2024 for North Lanarkshire, Falkirk, Fife, and Edinburgh at the Local Pet Awards Scotland, further boosting their success.
Looking ahead, the team at Ruben’s Pet Store plans for further expansion by the end of the year, with ambitions to double their turnover in the next two years. Gemma Barrett, the Business Gateway adviser, commended the dedication and hard work of the team at Ruben’s Pet Store and looks forward to supporting their future endeavours.
Business Gateway continues to play a pivotal role in supporting small businesses like Ruben’s Pet Store, providing guidance and resources to fuel their growth and success.
In conclusion, the story of Ruben’s Pet Store exemplifies the power of perseverance, innovation, and community support in driving business success. With a passion for delivering quality products and services, coupled with strategic guidance from Business Gateway, the sisters behind Ruben’s Pet Store have turned their entrepreneurial vision into a thriving reality.