Thousands of properties in Dumfries and Galloway are facing a risk of losing control over their heating and hot water systems as the deadline approaches for the switch-off of the Radio Teleswitching Service (RTS).
With just months remaining until the end of June deadline, over 5,000 properties in the region are yet to transition from the soon-to-be obsolete RTS system to smart meters. This affects over 165,000 properties across Scotland that still rely on RTS technology.
Scotland’s acting Climate Action Minister, Alasdair Allan, has voiced concerns and called on the UK Government to take action to prevent households, businesses, and public sector organisations from facing potential disruptions in their energy supply. If the RTS equipment is not replaced by the switch-off date, there is a risk of properties being stuck on expensive single-rate tariffs and experiencing issues with their heating and hot water systems.
Dr. Allan emphasised the need for obligations related to RTS in Ofgem licence conditions to ensure that consumers are not left behind. Consumers who are still using RTS meters are urged to contact their energy suppliers for assistance or seek advice from organisations like Advice Direct Scotland or Citizens Advice Scotland.
Properties using RTS technology include those with electric or storage heaters, automatic heating or hot water meters, and those switching between peak and off-peak rates like Economy 7 or Economy 10. Despite energy firms offering customers a switch to smart meters, figures show that thousands of properties in Dumfries and Galloway have yet to make the transition.
Ofgem has been working with energy suppliers to accelerate the upgrade of RTS meters, with a task force set up to address technical challenges, especially in remote areas. It is essential for suppliers to implement innovative solutions to ensure a smooth transition for consumers and comply with obligations to protect RTS customers.
The transition to smart meters is crucial for enhancing energy control, saving costs, and ensuring a sustainable energy future for consumers. As the deadline approaches, efforts are being made to ensure a seamless transition and minimise disruptions to energy supply in Dumfries and Galloway and across Scotland.