A Glasgow City Council boss who allegedly verbally abused volunteers at a homeless soup kitchen has received a lenient response, described as a “slap on the wrist”. Lisa Ross, a service manager with the council, was apprehended following accusations of shouting and swearing at volunteers by Colin McInnes, the founder of Homeless Project Scotland. The Crown confirmed that Ross, 52, a complex needs manager with the Health and Social Care Partnership, was given an alternative to prosecution after admitting to the offence, thus avoiding a formal conviction.
McInnes criticised the decision, calling it “corruption of the highest order”. He expressed concern over the handling of the case involving someone in Ross’s position committing such actions towards a homeless charity dedicated to helping the vulnerable. He intends to raise the matter for a formal investigation to scrutinise the handling of the case. The charity, known for its critical stance towards the council regarding cuts to essential services, reported the incident to the police after Ross allegedly confronted volunteers in an aggressive manner at a pop-up food service location.
The incident occurred at Central Station under the Hielanman’s Umbrella, where Ross allegedly made derogatory remarks and offensive comments towards the volunteers. McInnes described the encounter as distressing, causing concern among service users and volunteers due to the impact of the accusations made. In response, the council stated that the matter was regarded as a personal issue rather than a service failure. The charity’s report led to Ross being arrested and charged, with the Crown Office and Procurator Fiscal Service choosing an alternative to prosecution after assessing the circumstances.
This alternative approach, which can involve warnings, fines, or community orders, is utilised when public interest is deemed a priority but prosecution may not be the most suitable course of action. By accepting responsibility, the accused avoids a criminal conviction, enabling the courts to focus on more serious cases. McInnes plans to lodge a formal complaint regarding the handling of the case with the procurator fiscal. A spokesperson for Glasgow’s Health and Social Care Partnership declined to comment on the fiscal decision.
The alleged incident highlights the importance of addressing such matters seriously and ensuring accountability for actions that may impact vulnerable populations.The incident at the soup kitchen serves as a reminder of the importance of upholding respect and compassion in all interactions. Efforts to support charitable initiatives aimed at assisting those in need should be met with professionalism and empathy, particularly by those in positions of authority.